LightForm is looking for a proactive, detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.

In this role, you'll oversee client service and warranty matters from initial inquiry through to resolution. Working closely with clients, manufacturers, suppliers, sales representatives, and internal teams, you'll coordinate service cases, manage product returns, and ensure every situation is handled with care, efficiency, and professionalism.

As a representative of a premium design brand, you'll play an important role in maintaining client satisfaction while balancing vendor relationships, company policies, and operational needs.

Key Responsibilities

• Manage incoming client service and warranty inquiries through phone and email, taking ownership of each case through to resolution.

• Communicate with clients throughout the process, providing updates, managing expectations, and ensuring a positive experience.

• Coordinate warranty claims, product replacements, repairs, credits, and Return Merchandise Authorizations (RMAs).

• Work with manufacturers, suppliers, and internal teams to investigate issues and find effective, cost-conscious solutions.

• Gather and maintain accurate case documentation, including photographs, receipts, correspondence, and supporting information.

• Monitor outstanding cases and proactively follow up to ensure timely resolutions.

• Prepare documentation and reports for management, Accounting, and Purchasing teams.

• Identify recurring issues, service trends, and opportunities to improve internal processes and reduce costs.

• Support preventative maintenance initiatives and help maintain service policies and procedures aligned with company and industry standards.

What You'll Bring

• Excellent written and verbal communication skills.

• Strong organizational skills and exceptional attention to detail.

• A proactive, solutions-oriented mindset with the ability to take ownership and follow through.

• The ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving, administrative, and documentation skills.

• Confidence navigating challenging conversations and building positive client and vendor relationships.

• The ability to work independently and collaboratively across multiple departments.

• An understanding of the expectations that come with working with high-end clientele.

• An interest in design, lighting, and the design industry.

What Success Looks Like

You'll deliver a consistent, professional client experience, manage service matters efficiently, build strong vendor relationships, and identify opportunities to make our processes better.

At LightForm, we believe great design deserves an equally great experience. We're looking for someone who takes pride in making that happen.

What We Offer

• Competitive salary based on experience

• Paid vacation

• Health and dental benefits

• Employee product discounts

• Opportunities for professional development and career growth

• A collaborative, creative, and design-focused work environment

• Exposure to leading international design and lighting brands

• Opportunities to attend industry events, trade shows, and product launches

• A supportive team environment with opportunities to learn and grow

• Company events and team gatherings

LightForm is looking for a proactive, detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.

In this role, you'll oversee client service and warranty matters from initial inquiry through to resolution. Working closely with clients, manufacturers, suppliers, sales representatives, and internal teams, you'll coordinate service cases, manage product returns, and ensure every situation is handled with care, efficiency, and professionalism.

As a representative of a premium design brand, you'll play an important role in maintaining client satisfaction while balancing vendor relationships, company policies, and operational needs.

Key Responsibilities

• Manage incoming client service and warranty inquiries through phone and email, taking ownership of each case through to resolution.

• Communicate with clients throughout the process, providing updates, managing expectations, and ensuring a positive experience.

• Coordinate warranty claims, product replacements, repairs, credits, and Return Merchandise Authorizations (RMAs).

• Work with manufacturers, suppliers, and internal teams to investigate issues and find effective, cost-conscious solutions.

• Gather and maintain accurate case documentation, including photographs, receipts, correspondence, and supporting information.

• Monitor outstanding cases and proactively follow up to ensure timely resolutions.

• Prepare documentation and reports for management, Accounting, and Purchasing teams.

• Identify recurring issues, service trends, and opportunities to improve internal processes and reduce costs.

• Support preventative maintenance initiatives and help maintain service policies and procedures aligned with company and industry standards.

What You'll Bring

• Excellent written and verbal communication skills.

• Strong organizational skills and exceptional attention to detail.

• A proactive, solutions-oriented mindset with the ability to take ownership and follow through.

• The ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving, administrative, and documentation skills.

• Confidence navigating challenging conversations and building positive client and vendor relationships.

• The ability to work independently and collaboratively across multiple departments.

• An understanding of the expectations that come with working with high-end clientele.

• An interest in design, lighting, and the design industry.

What Success Looks Like

You'll deliver a consistent, professional client experience, manage service matters efficiently, build strong vendor relationships, and identify opportunities to make our processes better.

At LightForm, we believe great design deserves an equally great experience. We're looking for someone who takes pride in making that happen.

What We Offer

• Competitive salary based on experience

• Paid vacation

• Health and dental benefits

• Employee product discounts

• Opportunities for professional development and career growth

• A collaborative, creative, and design-focused work environment

• Exposure to leading international design and lighting brands

• Opportunities to attend industry events, trade shows, and product launches

• A supportive team environment with opportunities to learn and grow

• Company events and team gatherings

Duties:
- Processing of Accounts Payable transactions
- Communicating with vendors to resolve issues
- Ensure payments are made on time and collect early pay discounts
- Processing of bank and credit card reconciliations
- Reviewing statements and reconcile invoices and related purchase orders
- Processing foreign currency transactions
- Maintaining GL accounts and ledgers
- Assisting Controller and Assistant Controller as needed

Qualifications
- Min 3 years of Canadian business experience working in a similar role
- Strong knowledge of bookkeeping and accounting processes
- Familiarity with ERP systems
- Excellent attention to detail and accuracy in data entry and
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Effective communication and interpersonal skills

This position is an integral member of the accounting team and will work closely with the Assistant Controller and purchasing team to support the financial operations of the organization. We offer competitive compensation and benefits packages, as well as professional development opportunities and a flexible schedule. If you are a motivated individual with a passion for numbers and a desire to grow your career in accounting, we encourage you to apply

Lightform is growing — and our accounting team needs to grow with it. We're looking for an experienced accounting professional to own our accounts payable with precision and help modernize our workflows. You'll work closely with our Controller, Assistant Controller, and purchasing team, and you'll have a real voice in improving tools, controls, and processes.

What You'll Do

      Own the full AP cycle: invoice intake, coding, three-way matching, approvals, and payment runs

      Ensure payments are accurate, properly supported, on time, and optimized for early-pay discounts

      Reconcile vendor statements, resolve discrepancies, and maintain strong vendor relationships

      Prepare bank and credit card reconciliations, including foreign currency transactions

      Maintain GL accounts and support accruals and month-end close

      Identify and lead improvements such as AP automation, electronic approvals, EFT workflows, and better ERP utilization

      Support the Controller and Assistant Controller with reporting, audits, and special projects

What You Bring

      3+ years of accounting experience with a strong AP foundation and exposure to GL or month-end

      Exceptional attention to detail — you catch coding errors, pricing mismatches, duplicates, and missing documentation

      Solid understanding of the full accounting cycle and how AP impacts reporting and controls

      ERP experience and strong Excel skills; AP automation or workflow tools are an asset

      A track record of improving a process or implementing a new tool

      Clear communication, strong organization, and comfort working independently or with a team

What We Offer

Competitive pay, benefits, a flexible schedule, professional development, and the opportunity to help shape the accounting function at a growing company.

How to Apply

Apply directly through this posting or send your resume to accounting@lightform.ca. We thank all applicants — only those selected for an interview will be contacted.

LightForm is looking for a detail-oriented and organized Quotation Specialist to join our Toronto team.

The Quotation Specialist is responsible for preparing accurate and timely quotations, coordinating pricing and product information with manufacturers, and supporting the sales team throughout the quotation process.

What You’ll Be Doing

• Prepare accurate and professional quotations for Account Executives and clients

• Review product specifications, quantities, pricing, discounts, freight, tariffs, and applicable charges

• Request and confirm pricing, lead times, availability, and product information with manufacturers and vendors

• Ensure quotations meet company pricing and margin requirements

• Review quotations for accuracy and completeness before they are released

• Revise and update quotations as project requirements change

• Work closely with Account Executives to understand project requirements and deadlines

• Maintain accurate quotation, project, and customer information in NetSuite

• Follow up with vendors and internal teams on outstanding information required to complete quotations

• Assist with complex and large project quotations

• Maintain consistency in quotation formatting, pricing, and documentation

• Support the transition of approved quotations to the order and project coordination stage

What We’re Looking For

• Strong attention to detail and accuracy

• Excellent organizational and time-management skills

• Comfortable working with pricing, margins, discounts, and calculations

• Ability to manage multiple quotations and deadlines at the same time

• Strong written and verbal communication skills

• Strong computer skills, including Microsoft Excel

• Experience with NetSuite or another ERP/CRM system is an asset

• Experience with quotations, estimating, sales support, or project coordination is preferred

• Experience in lighting, electrical, construction, architecture, interior design, or a related industry is an asset

• Ability to work independently while collaborating closely with the sales team

About LightForm

LightForm represents leading decorative and architectural lighting brands and works with architects, interior designers, engineers, contractors, developers, and homeowners on projects across Canada.

Location: Toronto, ON
Position: Full-Time

Full-Time | Sales | Lighting + Design Industry

Are you passionate about sales? Do you want to be part of some of the most exciting residential, commercial, and hospitality projects? If you're ready to build a career in the sales and design world, this could be the opportunity you're looking for.

LightForm is hiring a full-time Account Executive to join our Vancouver team. This role is ideal for someone with a background in design or lighting who wants to take their career to the next level.

As an Account Executive, you’ll work directly with interior designers, architects, engineers, builders, and homeowners to help bring their lighting visions to life. You’ll act as a trusted advisor, guiding clients through fixture selection and lighting plans, and helping them navigate technical and design decisions with confidence.

What You’ll Be Doing:

• Building strong relationships with design professionals
• Delivering product presentations and lighting consultations, in person and virtually
• Preparing estimates, negotiating quotes, and following through on orders with support from our internal team
• Visiting project sites and client offices as part of this field-based sales role
• Staying current on design trends, lighting innovations, and product lines
• Representing LightForm at design events, trade shows, and client meetings

What We’re Looking For:

• 2–3 years of experience in a client-facing sales role, preferably in lighting, interiors, or design
• Familiarity with architectural drawings and lighting layouts
• Strong communication and time-management skills
• Confident presenter with a good sense of design and spatial awareness
• Self-motivated and comfortable working independently
• Comfortable being on the road for sales visits throughout Vancouver and the Lower Mainland (vehicle required)
• Degree or diploma in Design, Architecture, or Business, or equivalent experience

Why Join LightForm?

LightForm is a leading supplier of contemporary lighting in Canada. We work closely with top designers and brands to bring cutting-edge lighting to projects across the country. This role offers the opportunity to build a long-term career in a creative, fast-paced industry, with opportunities for advancement and travel.

We’re looking for someone who is hungry to grow, serious about building a career in design sales, and ready to hit the ground running.

Compensation includes base salary + commission and a full benefits package for full-time employees. Final offer will depend on experience and qualifications.

Are you passionate about sales? Do you want to be part of some of the most exciting residential, commercial, and hospitality projects? If you're ready to build a career in the sales and design world, this could be the opportunity you're looking for.

LightForm is hiring a full-time Account Executive to join our Edmonton team. This role is ideal for someone with a background in design or lighting who wants to take their career to the next level.

As an Account Executive, you’ll work directly with interior designers, architects, engineers, builders, and homeowners to help bring their lighting visions to life. You’ll act as a trusted advisor, guiding clients through fixture selection and lighting plans, and helping them navigate technical and design decisions with confidence.

What You’ll Be Doing:

• Building strong relationships with design professionals 

• Delivering product presentations and lighting consultations (in person and virtually)

• Preparing estimates, negotiating quotes, and following through on orders with support from our internal team

• Visiting project sites and client offices (this is a field-based sales role)

• Staying current on design trends, lighting innovations, and product lines

• Representing LightForm at design events, trade shows, and client meetings

What We’re Looking For:

• 2–3 years of experience in a client-facing sales role (preferably in lighting, interiors, or design)

• Familiarity with architectural drawings and lighting layouts

• Strong communication and time-management skills

• Confident presenter with a good sense of design and spatial awareness

• Self-motivated and comfortable working independently

• Comfortable being on the road for sales visits (vehicle required)

• Degree or diploma in Design, Architecture, or Business (or equivalent experience)

Why Join LightForm?

LightForm is a leading supplier of contemporary lighting in Canada. We work closely with top designers and brands to bring cutting-edge lighting to projects across the country. This role offers a chance to build a long-term career in a creative and fast-paced industry, with opportunities for advancement and travel.

We’re looking for someone who is hungry to grow, serious about building a career in design sales, and ready to hit the ground running.

Compensation includes base salary + commission, and a full benefits package for full-time employees. Final offer will depend on your experience and qualifications.

• Welcoming showroom visitors and learning about the reason behind their visit
• Helping people select and review products best suited to their project needs
• Communicating product features and benefits in an engaging manner
• Developing clear and effective written proposals and quotations
• Connecting and following up with customers through email, telephone, and in-person interactions
• Providing our Customer Service team with necessary information to resolve any product or delivery issues
• Ensuring showroom appearance is maintained by upholding merchandising, cleanliness, and organizational standards
• Participating in Product Knowledge sessions with our vendors
• Participating in showroom events as needed

You will succeed in this role if you:

• Are a natural people person and love working with people
• Have a keen eye for design and feel comfortable advising people
• Are a fast learner and do your homework about the products you're selling
• Are organized, punctual, reliable, and take pride in your work
• Are a positive team player and love a challenge
• Keep abreast of product applications, technical services, and competitive activities
• Participate whenever possible in industry events and activities, educational opportunities
• Consistently meet or exceed monthly sales targets

Our ideal candidate will have the following skills and experiences:

• Two years minimum experience in retail sales relevant to the design industry e.g., lighting, furniture, accessories
• A post-secondary degree/certificate in Interior Architecture/Design and/or Lighting Design or related
• Practical work experience and an ability to demonstrate a high level of lighting and lighting industry knowledge is also acceptable
• Aptitude for problem-solving; ability to determine solutions for customers
• Detail-oriented with a strong ability to assess and work with complex data
• Excellent verbal and written communication skills
• Proficient in using Google Workspace Suite applications and contact management software

You will be supported by our Regional Sales Manager, our Marketing Team, and our Accounting and Operations Teams.

If you are serious about a career in the design industry, you will find that LightForm offers a rare opportunity for career advancement while working with experienced design professionals to create beautiful spaces.

A full benefits package is offered to all full-time employees. Compensation and commission rates are based on experience.

About LightForm

LightForm is a team of design-driven sales and support staff who help Canada's interior design and architecture professionals light their residential, commercial, and hospitality projects. We are the Canadian partner for more than 75 top modern lighting manufacturers from Europe and North America, and our clients include some of the country's most innovative and exciting design and architecture firms. Our showrooms in Toronto, Vancouver, Edmonton, and Calgary showcase some of the most unique, exclusive, and iconic collections of modern architectural and decorative lighting from around the world and serve as an exciting event space for designer visits, parties, and educational sessions.